Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. Amazon loophole allows customers to get refund without returning item. You buy a product, they box it and the package leaves their facility, they have shipped the package. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. It’s no longer Amazon’s problem, they did what you asked. Call them and talk directly to a person. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. Amazon Replaces Delivered, Stolen Package. Amazon has the usual advice on missing packages, but they also have a few services that can help prevent theft from occurring in the first place. 9.1.09 2:00 PM EDT By Phil Villarreal. My next step was to contact Amazon’s customer service department through the app. If their tracking shows a package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.. After 36 hours have passed since the expected delivery date, you should contact Amazon. READ ALSO: Texas gifts to … I was really confused about how my package could just slip through the cracks. However, there is no official policy from Amazon that says they guarantee a replacement or refund. Good luck with hopefully recovering your package, and if not recovering it, with getting a refund from Amazon. Now, Amazon and others are … Well let’s see here. Did it fall off a truck somewhere? Local police departments recommend filing theft reports as well. Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. Amazon package lost in transit. thievery etailers above and beyond AMAZON. Experiencing package theft is never fun, but knowing what to do if your Amazon package is stolen can help give you the best chances of recovery. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. Every day, 1.7 million packages are stolen or go missing off doorsteps across the U.S., costing sellers around $9 billion each year. 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